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Thursday, May 24, 2007

Give Credit Where Credit Is Due

Lest I become one of those people who only complains but does not recognize a job well done, I want to say a long overdue Thank You to the US Passport Service employees on a job well done.
You see, despite my best efforts of putting off renewing my passport last year and thus lousing up my entire vacation, they were able to get me my new passport in time for me to take my trip. I was quite impressed.

Not only that, but when I called them on the phone, they didn't waste my time with empty recitations of faux civility (only to later tell me how and why they could not help me...), they just listened to what I had to say, went tap, tap, tap on their computer keyboards, and then gave me correct instructions as to what I needed to do to get the job done.

When we hung up, I said "Thank You", the person on the other end said "You're Welcome" and we each hung up the phone. No 45 second monolouge thanking me for allowing them to provide me with excellent service today, tomorrow and in the year 2062. Plus, they were probably even here in the United States, and had, without exception, a full grasp of the English language.

That is one place where we taxpayers are getting our full money's worth.

Thank you!

RH

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