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Wednesday, September 19, 2007

Excuse Me, Why Am I Calling You?

****Dingaling****
****Dingaling****

(Race to find my cell phone)

****Dinga...."Hello?"

Robovoice: "This is Sears Home Delivery calling, please hold while I find a customer service agent"

(Some elevator music... ****Dingaling****)

(The only reason I stay on phone despite Robovoice is that we ordered a new, Energy Star fridge for our vacation home from Sears.com. We were using more electricity in the empty house than we do for our entire lived-in house! oops! Somebody on the line now!)

CSA: "Hello, This is blah, blah, blah, What is the phone number of the order you are calling about?"

Me: Uh...(try first number - not in system, then cell phone number - the one they are calling me on, not in system, then number for vacation house where new fridge will be delivered, nope not that either)!

CSA: "Did you buy this on Sears.com or in the Store?"

Me: "Sears.com"

CSA: "Well sometimes when you buy things on Sears.com, it doesn't get entered into our system!"

Me: "But you called me..."

CSA: "You will have to call Sears.com to find out about your order."

Me: "But I don't really want to talk to them, you called me! Doesn't that mean my number is in the system?"

CSA: "They have a different system than we do." (I absolutely love it when employees of companies start to explain the convoluted internal systems they use as if it should be obvious to me, and as an excuse as to why they are not responsible for anything...)

Me: "OK, well I'll do that then...bye!"

***Call Ends***

I don't mean to pick on Sears, this kind of thing happens to me all the time when dealing with customer service departments...

But usually, I have called them! Sheesh!

RH

2 comments:

Jessie said...

If you arent in the system then how did they get your number?

Retro Housewife said...

That's what I kept trying to point out! Silly Me!

RH